NOC Zonal Manager, Remote Monitoring System (RMS)
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NOC Zonal Manager, Remote Monitoring System (RMS)

NOC Zonal Manager, Remote Monitoring System (RMS)

Level – Professional

Reporting To – NOC Manager, Remote Monitoring System (RMS)

Supervises To – Quality Control and Field Support team, Remote Monitoring System (RMS)

Purpose – Manage the Quality Control and Field Support team, testing and administration of systems, tools users for efficient monitoring and reporting of performance.

 

Key Roles & Responsibilities

  • Supervise the Quality control and Field support team and tools experts on an ongoing basis through assignment of tasks, review of work outputs, and feedback on individual and group performance.
  • Track and understand the limitations/difficulties behind spending long hours on a site.
  • Monitor systems performance and analyze readings/ reports on systems.
  • Work with the NOC manager to build KPI to effectively monitor and manage the activities of the QCs and FSs within the zone.
  • Acts as Technical Support for the QCs within each zone.
  • Detect and identify irregularities and snag patterns.
  • Use reports on the system to ensure all RMS equipment and Assets are properly configured on the system and report defaulters to the NOC Manager.
  • Ensure that processes and procedures are correctly implemented.
  • Bridge between operation team and Field support.
  • Work closely with cross-functional teams to develop and implement corrective and preventive actions to address root causes and prevent recurrence of issues
  • Track all Tickets on sites visited from Open Status to Closed Status.
  • Track and ensure all Rejected tickets are moved to Closed status.
  • Rigorously manage scope to ensure commitments are achieved within agreed time, cost and quality parameters.
  • Perform other tasks and duties assigned by HOD, RMS.

Job-Specific Competencies

Functional

  • Network Monitoring/Availability
  • Must have work Experience as a Field Support (FS) or Quality Controller RMS
  • Have an excellent understanding of RMS processes from the Installation stage to FAC
    stage.
  • Have an excellent understanding of the RMS SLA processes from the Ticketing processes to the Right configurations of each RMS equipment and all client’s assets.
  • Have a good understanding of the use of reports on the system to optimally monitor the activities within his/her zone.
  • Complaints Management
  • Strong Communication Skills
  • Data Analysis and Reporting
  • End User support
  • Use of MS Office Tools

Behavioural

  • Attention to Detail
  • Collaboration & Teamwork
  • Ability to multi-task
  • Ability to work under pressure

Organizational Competencies

  • Be Bold
  • Customer Focus
  • Innovation
  • Integrity

Experience & Qualifications Required

  • Bachelor’s degree in electrical/Telecommunication Engineering/Computer Science or
    related discipline
  • 6 – 10 years related experience of telemetry systems, sensor technologies
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