17 Dec Network and Systems Performance / Analyst Department
Level – Mid Management
Reporting To – Analyst HOD, Remote Monitoring System (RMS)
Supervises To – Analyst, Remote Monitoring System (RMS)
Purpose – Manage the analyst team, testing and administration of systems, tools users for efficient monitoring and reporting of performance.
Key Roles & Responsibilities
- Supervise the telemetry team and tools experts on an ongoing basis through
assignment of tasks, review of work outputs, and feedback on individual and group
performance. - Oversee final acceptance process for telemetry improvement.
- Monitor systems performance and analyze readings/ reports on systems.
- Facilitate training and support on telemetry software.
- Execute procedure to sign-off and issuance of Provisional Acceptance Certificates
(PACs) for deployed systems post-test. - Execute procedure sign-off and issuance of Final Acceptance Certificates (FACs) for
deployed systems post-test. - Continuously assess data integrity, accuracy and validity of systems.
- Maintain up-to-date registry and documentation around tools.
- Generate statistical reports on network performance.
- Analyze problems and perform troubleshooting.
- Drive improvements to RMS report generation.
- Oversee testing and validation of all RMS functionalities.
- Detect and identify irregularities and snag patterns.
- Ensure that processes and procedures are correctly implemented.
- Rigorously manage scope to ensure commitments are achieved within agreed time,
cost and quality parameters. - Lead execution of proofs of concept (POCs) for new telemetry sensors.
- Perform other tasks and duties assigned by HOD, RMS.
Job-Specific Competencies
Functional
- Network Monitoring/Availability
- Complaints Management
- Strong Communication Skills
- Data Analysis and Reporting
- End User support
- Use of MS Office Tools
- Use of RMS Systems
Behavioral
- Attention to Detail
- Collaboration & Teamwork
- Ability to multi-task
- Ability to work under pressure
Organizational Competencies
- Be Bold
- Customer Focus
- Innovation
- Integrity
Experience & Qualifications Required
- Bachelor’s degree in electrical/Telecommunication Engineering/Computer Science or
related discipline. - 6- 10 years related experience of telemetry systems, sensor technologies
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